📌 Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
🚫 Non-Returnable Items
- 🎟️ Damage Scales
- 💻 Old Products
- 🏥 Some damage & used items
- 🔥 Hazardous materials, flammable liquids, or gases
- 📰 Consumable accessories (e.g., thermal printer rolls, disposable weighing pads, etc.)
📉 Partial Refunds (If Applicable)
Certain situations may qualify for partial refunds:
- 📚 Weighing manuals or documents with visible signs of wear or markings
- 💿 Opened calibration software, firmware discs, or data media
- 📦 Scales or weighing accessories that are returned damaged, missing parts, or not in original condition (not due to our error)
- 📅 Products returned more than 30 days after delivery
💰 Refunds
Once we receive and inspect your return, we will notify you via email regarding approval or rejection. If approved, the refund will be processed, and the amount will be credited back to your original payment method within a few days.
⏳ Late or Missing Refunds
If you haven’t received your refund yet:
- 🔍 Check your bank account again.
- 💳 Contact your credit card company, as it may take time to process.
- 🏦 Contact your bank, as there might be a delay.
📧 If you’ve done all this and still haven’t received your refund, please contact us at {mechanienterprises@gmail.com}.
⚠️ Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
🔄 Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at {mechanienterprises@gmail.com} and send your item to: {BUILDING NO 1, FIRST FLOOR, JAHANFIR PLAZA, NEAR NATIONAL BANK, COMMERCIAL MARKET, RAWALPINDI.}.
🎁 Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit upon return. Once the item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift, we will issue a refund to the gift giver.
📦 Shipping Returns
To return your product, please mail it to: {BUILDING NO 1, FIRST FLOOR, JAHANFIR PLAZA, NEAR NATIONAL BANK, COMMERCIAL MARKET, RAWALPINDI.}.
🚚 Return Shipping Costs:
- Customers are responsible for shipping costs when returning an item.
- Shipping costs are non-refundable.
📍 Return Delivery Time:
- The time it takes for an exchanged product to reach you may vary.
- 📦 We recommend using a trackable shipping service or purchasing shipping insurance.
📞 Need Help?
For any queries related to refunds or returns, feel free to contact us at {mechanienterprises@gmail.com}.